In Version 2.8 we have released a number of registers to facilitate workflow in a visual way. Specifically the registers include:
- The Enquiry Register is used to list enquiries coming from existing and prospective customers. This register is part of the Customer Relationship Management module. You can use the register to email the sales representative, check the status of an enquiry, establish at a glance when follow-ups are due / overdue, who has been allocated to which enquiry and evaluate the worth of lead sources. This is the information usually demanded for marketing and sales and is now instantly available.
- The Quotation Register is just like the Enquiry Register except it deals with enquiries which have made it to the proposal stage. It's the same kind of management tool for proposals, however for analysis it comes with a cash flow forecasting model for works not yet won. The Quotation Register is part of the Estimating module.
- The Job Register is the Jobs U-LAUNCH Explorer you are all used to. It can now take advantage of the combination of the Milestone Scheduling and Job Streamlining modules to display and group jobs according to status. So now at a glance, as the manager, you can see at a high level where you jobs are up to. People involved in housing, trade services and indeed anyone who has a lot of jobs to manage, will find this workflow tool indispensable.
We expect the workflow requirements for a given business to be peculiar to that business. So using U-LAUNCH technology combined with support services, iPROsoft Pty Ltd is setting out to service the individual requirements of customer enterprises. To give some idea of where this is heading we offer the following:
What are Workflows?
According to Dr. Rafael A. Calvo of the University of Sydney School of Electrical Engineering in citing the workflow management consortium, workflows can be defined as follows:
“The automation of a business process, in whole or in part, during which documents, information or tasks are passed from one participant to another for action, according to a set of procedural rules.”
According to Dr. Rafael, and indeed logically, a participant is a resource and can be a person or a machine.
Using iPROsoft to Control Workflow
iPROsoft modules typically generate statuses. These statuses are available to facilitate the control and automation of business processes. Examples include client and creditor ratings, classifications and bars, job open and close, purchase order commitment, milestone activity completion, progress claim commitment and document commitment.
A significant part of the work-flow story is contingent upon the user permissions and delegations along with the business rules commissioned by each iPROsoft Pty Ltd customer as part of the iPROsoft implementation or as a later development to it.
When procedurally sequenced, the statuses can trigger certain events and e-mail alerts as a function of the established rules. Each current status and related data components are available for display in
iPROsoft U-LAUNCH Explorers for Visual Status Control
A common use of a U-LAUNCH explorer is that of a visual control panel or “digital dash-board” . The U-LAUNCH explorers are tailorable to suit the individual user and the tasks being controlled. People may run a number of U-LAUNCH explorers simultaneously.
Statuses are triggered by various events in iPROsoft . These can be intercepted in the U-LAUNCH explorer along with other key kindred elements of data. Typically the viewer can sequence the data displayed in a U-LAUNCH explorer for example to gather up records in status group order to facilitate the next process. Typically the viewer could re-orient the matrix in, for example, job number or some other sequence just depending on the need.
iPROsoft Version 2.8 for Trade Services
This topic was covered extensively in our December 2004 Newsletter. This newsletter is included on our website. You can download a copy from http://iprosoft.com/Newsletters/Newsletter04Dec.pdf .
If you would prefer a copy by post, please call Christine in the Brisbane Head Office on 07 3004 6100. |